Today many people in China are sad. Who’s sad? The people in China who most strongly support Google. These people were excited about Google’s services- search, docs, wave, android, chrome, and all the other services that were yet to come. Google could do no wrong in their eyes, and they were ready to be the early adopters of any service, be it alpha, beta, or product, that Google would deploy. They would use Google Wave even though the first version barely limped along and still think it was the coolest thing on earth. They would install a Chrome browser and every update the minute it became available. Why are they sad? They’re sad because they believe Google’s bold move towards the Chinese government means the end of Google in China.

With its bold statement towards the Chinese government, Google basically closed their doors in China. Business tactics that may work in countries like the US do not work in China. In China there is a strong feeling about building relationships. There is a strong feeling about “saving face”. There is a strong culture and history that the people are very proud of.

Sure there are problems. And yes there are problems that need to be fixed. But the question that arises is what is the best way to go about it. Continue reading »

Here are some people pictures we took by the Pyramids and the Sphynx during my trip to Egypt in Nov 2009.

The first picture is the Step Pyramid in a town called Sakkara which has 16 pyramids. It turns out that there are many different types of pyramids, and it took some experimentation to find the shape that worked best. I’ll post more on that later.

StepPyramid-Susie-small-crop

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I spent some time with the camels in the Egyptian desert at night, with the beautifully lit Pyramids of Giza in the distance. I’m sharing a few pictures that we took. I don’t know much about camels, but this seemed like a particularly happy crew.

The first picture has our calm, cool, and collected camel.  Notice his elegant stature, which is accentuated by the blue glow of the pyramid in the distance.

Camels relaxing in the desert with the pyramids glowing in the distance.

Camels relaxing in the desert with the pyramids glowing in the distance.

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I had the opportunity to be in Cairo, Egypt for ICIP 2009.  The banquet dinner was held in a tent in the desert at a spot where we could see the Pyramids of Giza at night.  While many people have seen pictures of the pyramids during the day, fewer people have seen pictures of the pyramids at night.  I am sharing a couple night pictures I took of the pyramids.  It is quite humbling to reflect on the fact that these pyramids are about 4500 years old!  Enjoy!

The Pyramids of Giza at night.

The Pyramids of Giza at night.

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Brasberries, bread, and cheese

Brasberries, bread, and cheese

Just a quick update to let you know that I served brasberries to real guests last weekend.  I arranged the brasberries on a bed of rasberries and blueberries and set them next to bread and cheese and a bottle of wine. This was all placed on my island, which is the centerpiece of my living/dining/kitchen area. My guests brought a chocolate mousse cheesecake, and the brasberries matched splendidly. This shows the versatility of the brasberry, which can be served as an appetizer, along side the main course, or with or as dessert. Continue reading »

brasberryI just wanted to share my invention of the day: The Brasberry!

The ingredients:

  • 1 blueberry (sweet)
  • 1 rasberry (sweet or tart)

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The wheeled carry-on suitcase is a wonderful invention. It’s perfect for my business trips as I zip around airports, taxicabs, and hotels in near and far-away places. I can get from place to place in record breaking times. Well, I just came back from vacation and I had a little predicament. We got off the plane, and he got the car and I got the suitcases. Oh no! I was responsible for three carry-on suitcases! Continue reading »

I’m on vacation in Hawaii and my hotel happens to be on the top of a little hill. So I go out for my jog, and I’m so proud that I got the gumption to exercise. But, it’s hot and muggy, and I’m a little out of shape so the jog is kind of painful. But I continue to slog through it. Step step step step step. I finally hit my marker point, and then I turn back. Step step step step step. Finally I get close to my hotel and I remember the little hill. It’s tiny, but remember I’m a little out of shape, so up I go…. Step step step step step. I’m a little annoyed- why put this nice hotel at the top of the hill? Just to punish me, I guess. Step step step. I finally get to the entrance of the hotel and I’m tired and worn, and I finish my last steps. I walk up to the hotel entrance with that ugh/blah feeling. All of a sudden, there is a nice man with a big smile and a bright colored Hawaiian shirt walking towards me. He has an ice cold water bottle and a cool rolled-up washcloth in his hands. I wonder if there is a new guest checking in standing behind me, so I turn around but no one is there, but then I realize… it’s for me!!! You can imagine how good I felt! Wow- Now that’s customer experience!

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