Nokia’s CEO  Olli-Pekka Kallasvuo gave a keynote and CES. I attended the second half and I included my live tweets below. Overall, I was very impressed with the keynote. It really differed from the other keynotes I saw which focused on products. Nokia really focused on people, their needs, and Nokia’s solutions to those needs. One strong theme was focus on people and use connectivity to “empower people to take care of themselves.” Another strong theme was focus on “doing good business and doing good.”

I’m on vacation in Hawaii and my hotel happens to be on the top of a little hill. So I go out for my jog, and I’m so proud that I got the gumption to exercise. But, it’s hot and muggy, and I’m a little out of shape so the jog is kind of painful. But I continue to slog through it. Step step step step step. I finally hit my marker point, and then I turn back. Step step step step step. Finally I get close to my hotel and I remember the little hill. It’s tiny, but remember I’m a little out of shape, so up I go…. Step step step step step. I’m a little annoyed- why put this nice hotel at the top of the hill? Just to punish me, I guess. Step step step. I finally get to the entrance of the hotel and I’m tired and worn, and I finish my last steps. I walk up to the hotel entrance with that ugh/blah feeling. All of a sudden, there is a nice man with a big smile and a bright colored Hawaiian shirt walking towards me. He has an ice cold water bottle and a cool rolled-up washcloth in his hands. I wonder if there is a new guest checking in standing behind me, so I turn around but no one is there, but then I realize… it’s for me!!! You can imagine how good I felt! Wow- Now that’s customer experience!