The wheeled carry-on suitcase is a wonderful invention. It’s perfect for my business trips as I zip around airports, taxicabs, and hotels in near and far-away places. I can get from place to place in record breaking times. Well, I just came back from vacation and I had a little predicament. We got off the plane, and he got the car and I got the suitcases. Oh no! I was responsible for three carry-on suitcases! Continue reading »
I’m on vacation in Hawaii and my hotel happens to be on the top of a little hill. So I go out for my jog, and I’m so proud that I got the gumption to exercise. But, it’s hot and muggy, and I’m a little out of shape so the jog is kind of painful. But I continue to slog through it. Step step step step step. I finally hit my marker point, and then I turn back. Step step step step step. Finally I get close to my hotel and I remember the little hill. It’s tiny, but remember I’m a little out of shape, so up I go…. Step step step step step. I’m a little annoyed- why put this nice hotel at the top of the hill? Just to punish me, I guess. Step step step. I finally get to the entrance of the hotel and I’m tired and worn, and I finish my last steps. I walk up to the hotel entrance with that ugh/blah feeling. All of a sudden, there is a nice man with a big smile and a bright colored Hawaiian shirt walking towards me. He has an ice cold water bottle and a cool rolled-up washcloth in his hands. I wonder if there is a new guest checking in standing behind me, so I turn around but no one is there, but then I realize… it’s for me!!! You can imagine how good I felt! Wow- Now that’s customer experience!
